Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back.
Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back.
Carl Sewell's proven methods can help entrepreneurs turn their employees into service superstars, develop effective advertising, and, most importantly, keep customers coming back for more.
The man that Tom Peters called "one of the country's savviest entrepreneurs" proves that treating the customer right is the best profit strategy. Carl Sewell's straightforward "cookbook" approach is the book for everyone who deals with customers or clients.
Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.
Binding: Hardcover
Publisher: Random House Business Books
Date Published: 14/03/1991
ISBN-13:9780091748432ISBN:0091748437
Description: Used-Good. Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. read more
Description: Very Good. 106 1000112 ISBN 9701002784 CLIENTES PARA SIEMPRE by Carl Sewell & Paul B. Brown. McGraw Hill. Trade paperback in VERY GOOD condition. Nearly, AS NEW. This book can easily and economically be sent to international destinations with a 10-14 day delivery in most instances. read more
Binding: 1 Hardcover Good Gently Read
Publisher: Atcon Applied Transportation Concepts Inc. 1994
Date Published: 1994
Description: Good. With Good Condition Dustjacket. Interior Clean & Binding Firm. Light wear to spine and Edges. Excellent "How-to" reference guide. Here is a practical, easy-to-use guide with full directions and photographs/illustrations. read more
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and CL
