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The Myth of the Paperless Office
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by
Abigail J Sellen, Richard H R Harper
Over the past 30 years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. ...
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