In her first book, "Turning Team Performance Inside Out", Susan Nash charted new territory, bringing the power of personality type and temperament to the workplace as a tool to help improve the performance of teams. Now Nash and her co-author Courtney Bolin deliver this companion fieldbook of hands-on tools to turn readers' insights into action. ...
Unlike other books offering the latest system, procedure, process to improve team effectiveness, Turning Team Performance Inside Out persuasively demonstrates that the real key is to begin at the beginning: go inside the team to analyze the temperament, function and operating style of each team member.
Consumers are positioned more ever to assume proactive, decision-making roles in healthcare. They are taking more control, as evidenced by self-care, advances in information technology, and the changing dynamic of the patient-provider relationship. Consequently, the impact consumerism is having on the strategy, operations and investment decisions ...
Providing an introduction to and detailed examination of substantive, enforcement and procedural aspects of international criminal law, this book's examination of international and transnational crimes under treaty and customary law has been fully updated and revised. Exploring the enforcement of international criminal law through an investigation ...
This guide to customer service introduces a service management model that saves time and money by providing information, skills and techniques to raise competency in customer care.
Every chapter of this book mentions skip tracing secrets that have been put to a practical test by thousands of skip tracers nationwide. Discover the tricks of the trade, from an expert who knows things and is not afraid to share them. Get a sneak peak at skip tracing's finer points and discover the skip tracer's magic tricks. Pick up secrets for ...
Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.
Consulting has become an increasingly viable and growing working option for many individuals. This book is designed to help those new to consulting to carve out a successful career, and to aid those already in the arena to grow their business. Laid out in a workbook format, this books contains a wide variety of exercises, ultimately geared towards ...
This book deals with the cartel offence introduced into UK law by the Enterprise Act 2002. It is now, for the first time, a criminal offence to operate certain cartel arrangements in the UK, and those found guilty of the offence face the prospect of fines and/or imprisonment. This presents new challenges for competition lawyers, who may not have ...
This guide is designed to provide readers with the methodology to set up and run their own consulting business. The author offers advice on practical issues such as raising finances, maintaining financial control, implementing a marketing strategy and delivering on-going business.
Following the introduction of the Human Rights Act 1998, practitioners in all areas of law need to consider the impact of human rights issues on their work. "Essential Human Rights Cases" is a single source of over 400 summaries of the leading decisions of the European Court of Human Rights, as well as significant domestic and Commonwealth ...
A collection of longer stories from the author of Channel-Surfing the Apocalypse. Susan Smith Nash possesses the rare ability to write about topical events and issues without being predictable or mundane. Oklahoma will never be the same.
This handbook aims to give you a complete understanding of the steps you need to take to create a successful consulting business. It shows you how to get started, how to get clients and how to stay organized. By reading this book you will be able to: define a clear strategic direction for your business; create an effective marketing strategy; ...
Robert Campin is one of the most important figures in the history of Early Netherlandish painting, yet his work, and even his identity, is still higly controversial. The nineteen studies presented here provide a range of new research from leading scholars which will provide a fresh basis for assessing Campin's oeuvre. New technical studies of ...
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Crucial Conversations: Tools for Talking When Stakes Are High
