"Customer Service For Dummies, Third Edition" integrates the unbeatable information from "Customer Service For Dummies" and "Online Customer Service For Dummies" to form an all in one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up to date advice on such ...
Aimed at managers and small-business owners, this book contains information on how to provide good customer service. It includes tips on telephone techniques and how to deal with difficult people.
As most corporate giants and small businesses alike have realized, service???both online and off???is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. Customer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled ...
A survey of more than 20,000 workers and managers answers the question, "What do the happy people in your workplace know that you don't?" The result will empower readers to improve their experience at work by changing their thinking, attitudes, and behaviors in the office.
Offering field-tested time habits and expert advice, this guide can help anyone avoid the traps that lead to an unproductive relationship with time. It explains to readers how they can better manage, create, and spend their time with more satisfaction and results.
Surveys show that people in corporations receive an average of 175 messages per day. Topping the list is e-mail, surpassing voice mail, faxes, and telephone messages as the most frequent type of message received. While e-mail is the biggest communication tool for business use, its remote nature???which eliminates tone of voice and body language?? ...
Who would wait two to three days for a response when you could go to another site offering the same product and get an answer immediately? This is a guide to online customer service, a strong foundation of which is essential for online survival.
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