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Jennifer Thomas

"Jennifer Thomas" first noticed the need for managers to learn Spanish when she was speaking Spanish with a Latino employee at a golf club near Chicago. The employee lamented, ""Rapido!"" That's the only Spanish word my boss knows! That's all he ever says!" They discussed how not knowing one another's language caused them to lose ten to fifteen minutes an hour in productivity trying to explain a task using just body language. The lack of communication had caused misunderstandings, mistakes,...See more