BOOKS by Peter Hernon

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1	Under the Influence: The Unauthorized Story of the Anheuser-Busch Dynasty more books like this by Peter Hernon, Terry Ganey add to wishlist From two award-winning journalists comes the incredible true story of an American dynasty and the scandals, sins and ruthlessness that have marked its rise to power. Under the Influence spins a riveting tale of a corporate monarchy cutting a swath through society--and getting away with it-- in the pursuit of power and profits. 32 pages of ... see all copies from $1.99! first editions
2	8.4 more books like this by Peter Hernon add to wishlist A journalist with seismic expertise brings authenticity to this "white-knuckled disaster thriller" that "compares favorably with the best of Michael Crichton, " according to "Publishers Weekly." This novel about the erupting New Madrid Fault is the subject of a TV miniseries planned for the spring of 2000. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
3	Under the Influence: Unauthorized Story of the Anheuser-Busch Dynasty more books like this by Peter Hernon, Terry Ganey add to wishlist see all copies from $4.82!
4	Convergence and Collaboration of Campus Information Services more books like this by Peter Hernon, Ronald R Powell add to wishlist This book is for anyone interested in how academic libraries can be more closely tied to the various missions of the colleges/universities in which they reside. see all copies from $31.65! new only from $61.63!
5	The Kindling more books like this by Peter Hernon add to wishlist At a research clinic, doctors are able to read the brains of violent criminals. The only problem is that the process triggers psychotic episodes, and some misguided staffer is helping the patients escape. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
6	Earthly Remains more books like this by Peter Hernon add to wishlist Set against a background of Israel's war for independence, this novel is a fascinating and fast-moving tale about an exotic and highly dangerous archeological discovery--one that could threaten the very foundations of Christianity. Horton co-authored the bestselling Under the Influence. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
7	United States Government Information: Policies and Sources more books like this by Peter Hernon, Harold C Relyea, Joan F Cheverie add to wishlist The first book to provide a comprehensive introduction to the information policies of the United States government, this important addition to the Library and Information Science Text Series helps you acquire important knowledge of government policy and how it is formulated. Unlocking the vast sources that the federal government generates and ... see all copies from $42.00! new only from $48.89!
8	Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow more books like this by Peter Hernon (Editor), Rowena Cullen (Editor), Harold C Relyea (Editor) add to wishlist E-government is a product of the Internet age, and "Comparative Perspectives on E-Government" identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously recognized. see all copies from $1.99! new only from $2.00! \| SVS
9	Improving the Quality of Library Services for Students with Disabilities more books like this by Peter Hernon (Editor), Philip Calvert (Editor) add to wishlist Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a ... see all copies from $6.15! new only from $40.17!
10	The Kindling Effect more books like this by Peter Hernon add to wishlist At a research clinic, doctors are able to read the brains of violent criminals. The only problem is that the process triggers psychotic episodes, and some misguided staffer is helping the patients escape. see all copies from $1.99! first editions \| SVS
11	Assessing Service Quality: Satisfying the Expectations of Library Customers more books like this by Peter Hernon, Ellen Altman add to wishlist This is a practical guide to measure library services, which puts customers at the centre of the evaluation process. It provides measurement strategies and data collection methods to measure service quality in academic and public libraries. Some of the topics explored are: compliment and complaint tracking systems, listening to customers through ... see all copies from $1.99! new only from $47.48! \| SVS
12	Service Quality in Academic Libraries more books like this by Peter Hernon, Ellen Altman add to wishlist Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for ... see all copies from $35.00! new only from $39.99! \| first editions
13 view cover	Delivering Satisfaction and Service Quality: A Customerbased Approach for Libraries more books like this by Peter Hernon, John R Whitman add to wishlist Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service. Hernon and Whitman, in this ... see all copies from $1.99! new only from $35.82! \| SVS
14 view cover	Records Management and the Library: Issues and Practices more books like this by Candy Schwartz, Peter Hernon add to wishlist see all copies from $6.29! new only from $99.00!
15 view cover	Evaluation and Library Decision Making more books like this by Peter Hernon, Charles R McClure add to wishlist Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of stated goals and objectives. This book views evaluation as a type of research study in which evaluators collect either research or management data. Chapters discuss steps of the evaluation ... see all copies from $15.30! new only from $124.96! \| first editions \| SVS
16 view cover	Academic Librarians as Emotionally Intelligent Leaders more books like this by Peter Hernon, Joan Giesecke, Camila A Alire add to wishlist Emotional intelligence has received a lot of attention recently in leadership theory. It is composed of five domains: knowing your emotions, managing your emotions, motivating yourself, recognising and understanding other people's emotions, and managing relationships (managing the emotions of others). Its practitioners claim to become particularly ... see all copies from $18.38! new only from $53.99!
17 view cover	Ethics and Librarianship more books like this by Robert Hauptman, Peter Hernon (Foreword by) add to wishlist Over the last couple of decades, there has been a dramatic increase in the number of papers and journal articles dealing with various ethical issues in librarianship, but only a few books. Information workers find themselves rendering new services and providing new kinds of information without much recourse to profession-wide ethical standards. ... see all copies from $11.99! new only from $41.00! \| SVS
18 view cover	U.S. Government on the Web: Getting the Information You Need Third Edition more books like this by Peter Hernon, John A Shuler, Robert E Dugan add to wishlist The definitive guide to United States government information on the Web now includes material on the Department of Homeland Security, the Patriot Act, and the E-Government Act of 2002. see all copies from $9.57! new only from $69.92! \| SVS
19 view cover	A Terrible Thunder: The Story of the New Orleans Sniper more books like this by Peter Hernon add to wishlist On New Year's Eve in New Orleans, 1972, Mark James Essex began one of the most violent and deadly sniper attacks on policemen that any American city had ever seen. It was yet another tragic journey down the road of race hatred, and before it ended one week later, hundreds of heavily armed police and a Marine Corps assault helicopter would be ... see all copies from $10.50! new only from $70.72! \| first editions
20 view cover	Revisiting Outcomes Assessment in Higher Education more books like this by Peter Hernon, Robert E Dugan, Candy Schwartz add to wishlist The perfect companion to Hernon and Dugan's 2004 Outcomes Assessment in Higher Education. see all copies from $50.50! new only from $50.50!
21 view cover	Public Access to Government Information: Issues, Trends and Strategies, Second Edition more books like this by Peter Hernon, Charles R McClure add to wishlist This volume is issue-oriented. By showing that issues relating to topics such as access to government information resources, collection development, and administration are not unique to documents librarianship, it places selected topics in a wider context. The book's objectives are to identify and discuss critically important issues related to ... see all copies from $1.99!
22 view cover	Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow more books like this by Hernon Pet, Peter Hernon add to wishlist E-government is a product of the Internet age, and "Comparative Perspectives on E-Government" identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously recognized. see all copies from $6.98! new only from $6.98! \| first editions \| SVS
23	Library and Library-Related Publications: A Directory of Publishing Opportunities in Journals, Serials, and Annuals, more books like this by Peter Hernon, Maureen Pastine, Sara L. Williams add to wishlist see all copies from $1.99! first editions \| SVS
24 view cover	Federal Information Policies in the 1990s: Views and Perspectives more books like this by Peter Hernon (Editor), Charles R McClure (Editor), Harold C Relyea (Editor) add to wishlist : ". . . the editors prevail upon students, scholars, information professionals and policy makers to study the issues further in order to deepen the understanding of government information and positively affect policy decisions." - Journal of Government Information see all copies from $1.99!
25 view cover	U.S. Government on the Web: Getting the Information You Need Second Edition more books like this by Peter Hernon, Robert E Gugan, John A Shuler add to wishlist There's a wealth of government information available on the Internet, most of it useful and much of it free! This resource helps citizens find and use the information our tax dollars pay for. Prepared by one of the country's foremost experts on U.S. government information and his colleagues, this second edition is expanded to nearly 1,400 federal ... see all copies from $2.23! new only from $99.95!

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