'Compulsion-to-compare' is a rampant, new customer behavior that, if ignored, can make a serious dent in any company's bottom line. Google and other search technologies have created an unprecedented state of 'customer informedness' by which buyers are gathering information online to instantly compare alternatives. This transparency makes getting ...
I Saw Three Ships by PAMELA GRIFFIN Rachel is upset after her childhood love returns to manage the family shipbuilding business in Scotland. Malcolm has changed; he's so secretive. And why did he leave abruptly, years ago, without saying good-bye? Malcolm hoped by bringing Rachel to Farthay House as a companion to his mother they could renew their ...
Use the Power of Customer WinBack to Bring Back Lost Customers, Save Customers on the Brink of Defection, and Make Your Company Defection Proof High-value customers are the lifeblood of any business-so what can a company do when they lose them? Customer WinBack shows you how to identify at-risk customers, win back those who have left, and change ...
In today's competitive business climate, aiming for customer satisfaction is no longer enough. Many customers who are satisfied with a product or service will defect to buy a competitor's product without hesitation, forcing many businesses to spend more and more money to attract new customers. To maintain a dependable clientele and curtail the ...
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