In this guide for business and personal life, several business trainers offer help in negotiating those "important" conversations that have a high-anxiety factor. They offer a seven-point program to help one negotiate the pitfalls and acquire skills and confidence in interpersonal relations.
The authors of the "New York Times" bestseller "Crucial Conversations" show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. You can discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this ...
From the "New York Times" bestselling authors of "Crucial Conversations" ...Whether your goal is to change minds, change markets, or change the world-anything is possible for an influencer. Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely ...
Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
The "New York Times" bestselling authors of "Crucial Conversation" illustrate what it takes to be an influencer--those who affect positive change in themselves and others. Unabridged. 8 CDs.
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