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Jody Hoffer Gittell

Jody Hoffer Gittell teaches human resource management and organizational theory at Brandeis University s Heller School for Social Policy and Management. She serves as Director of the Relational Coordination Research Collaborative, and Acting Director of the MIT Leadership Center.Gittell s research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings, with a particular focus on the airline and healthcare industries. She has developed...See more