BOOKS by Pattie Gibson-Odgers
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The World of Customer Service
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Pattie Gibson-Odgers
For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching ...
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Administrative Office Management, Complete Course
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Pattie Gibson-Odgers
Administrative Office Management continues to provide students with the most up-to-dateinformation reflecting contemporary management thinking, issues, and trends that everyoffice employee needs to know. The text provides a strong management-based backgroundwhile utilizing a humanistic approach for managing and supervising staff in an ...
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Administrative Office Management, Short Course
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Pattie Gibson-Odgers
Administrative Office Management continues to provide students with the most up-to-dateinformation reflecting contemporary management thinking, issues, and trends that everyoffice employee needs to know. The text provides a strong management-based backgroundwhile utilizing a humanistic approach for managing and supervising staff in an ...
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Office Skills: The Finishing Touch
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Charles Francis Barrett, Grady Kimbrell, Pattie Gibson-Odgers
In the office of tomorrow, interaction skills will be as critical to success as technological expertise. To address this need in the classroom, Office Skills offers an abundance of activities and study materials to prepare students for the workplace.
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Office Skills: Text
by
Charles Barrett, Grady Kimbrell, Pattie Gibson-Odgers
Office Skills provides up-to-date, real-life, and valuable information for the office of tomorrow with an emphasis on practical applications, everyday skills and the knowledge needed to be successful. The text presents an overview of technological skills and examines attitudes and human relationships, highlighting the apeople skillsa vital to a ...
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Outlines & Highlights for the World of Customer Service by Odgers, ISBN: 0538726687
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Pattie Gibson-Odgers, Textbook Reviews Cram101 Textbook Reviews
Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included.look no further for study resources or reference material. Cram101 Textbook Outlines gives all of the outlines, highlights, notes, and practice-tests for your textbook. Only Cram101 is Textbook Specific. Cram101 is NOT the Textbook.
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Administrative Office Mgmt
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Pattie Gibson-Odgers
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Administrative Office Management: Instructor's Res
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Pattie Gibson-Odgers
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