Learn dramatically effective techniques for getting the best out of your employees! This classic coaching guide has been updated and expanded to cover the latest workplace trends including flextime, flattened hierarchies, 360-degree feedback, telecommuting, and the increased use of temps and contract workers. You'll be shown specific, face-to-face ...
Invaluable." - "Success". "In simple, straightforward language, Fournies offers practical solutions to the problems of employee performance ...[This book] should be on the desk of anyone who manages others." - "Entrepeneur". The top 10 reasons employees don't do what they're supposed to do are: they don't know why they should do it; they don't ...
Ferdinand Fournies outlines the many reasons why employees fail to do what is expected of them and describes specific actions that every manager can take to improve employee productivity. Supervisors should also learn how to maintain good work performance and avert potential problems using the day-to-day techniques of "preventative management".
Sales trainer Ferdinand F. Fournies, knows that the key to selling is at once basic and revolutionary: "What successful salespeople do is to help people to buy." So he's written a practical book that approaches selling from the customer's point of view. Using his Problem/Solution format, Fournies helps readers understand why customers act the way ...
This book is from the "New York Times" bestselling author. This fully revised and updated edition of Ferdinand F. Fournies' classic title covers all the latest developments in business innovation and customer relations - and features a new Foreword from bestselling author David D'Alessandro. 'One of the better and more useful - and unique - books ...
While what you do obviously sets the tone for each sales call, your sales success is based on what your customer does. To achieve breakthrough success, you must learn how to make customers do what you want them to do, at each stage of the sales process. "Why Customers Don't Do What You Want Them to Do" ignores gimmicks and tricks to show you ...
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