This Tenth Edition of "Taking Sides: Clasing Views in Business Ethics and Society" presents current controversial issues in a debate-style format designed to stimulate student interest and develop critical thinking skills. Each issue is thoughtfully framed with an issue summary, an issue introduction, and a postscript. An instructor's manual with ...
Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David ...
Since 1969, the prestigious Squaw Valley Community of Writers has helped develop the art and craft of many who are now household names. Instructors such as Michael Chabon, Mark Childress, Diane Johnson, Anne Lamott, Robert Stone, and Amy Tan have distilled their advice and wisdom from seminars and lectures, and the result is a book that captures ...
This 8th edition of "Business Ethics and Society" is designed to introduce students to controversies in business ethics. The readings, which represent the arguments of leading philosophers and business commentators, reflect a variety of viewpoints and are presented as "pro" and "con" arguments.
People often feel surrounded by debates that could significantly affect their lives, yet are frustrated when they can't find the time to truly understand the issues involved. Titles in McGraw-Hill/Dushkin's Taking Sides series feature clear, readable selections from leading periodicals and journals, each choosing an opposing side in the debate. ...
This debate-style text presents opposing and controversial views on issues of business ethics and society. It is part of a series which debates controversial issues under the headings of capitalism and corporations in theory and practice.
Personal power comes from internal qualities, not role or position. This program teaches the listener how to bring out those qualities in ways that will make them more respected and promotable.
Here's a smart, convenient and low-cost way for you to get the latest customer service training--for your entire staff. The result is service that keeps customers coming back.
Have you ever wondered. How can I get what I want? How can I lead a truly empowered life? How can I make a difference in the world we share? This stimulating and enlightening book is a practical guide for understanding and utilizing our creative abilities. Lisa discusses how we are equipped with instruments of creation that are the matrix, the ...
More self-improvement guides appear daily, but how useful are they? Many insult the consumer's intelligence while others stigmatize the buyer in the checkout lane. Offering wisdom rather than wisecracks, the Smart Guides are an excellent alternative. And unlike many self-help manuals, the Smart Guides do not advocate a particular philosophy, ...
In this new edition, the authors show management how to not merely give good service but how to exceed their customers' expectations. Treating customers well and gaining their satisfaction is not just important to business success - it's essential. Yet time after time, companies leave customer service out of their strategies. Today industries such ...
Publisher: Grandreams Books Inc
Date Published: 2003
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