Covering the whole range of conflict settings-interpersonal, group, and organizational-Working Through Conflict, Fourth Edition, provides an introduction to conflict management that is firmly grounded in current theory and research. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies ...
The award-winning first edition of "The Promise of Mediation", published ten years ago, is a landmark classic that changed the field's understanding of the theory and practice of conflict intervention. That volume first articulated the 'transformative model' of mediation, which greatly humanized the vision of how the mediation process could help ...
This volume provides valuable new insights into the process of mediation from a communication perspective. The contributors: provide theoretical perspectives that increase an understanding of the ongoing interaction in mediation; reveal new ways to understand the structure of the intervention process; illustrate how specific communicative acts ...
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