BOOKS by Disney Institute

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Be Our Guest: Perfecting the Art of Customer Service more books like this

by Disney Institute (Creator), Michael D Eisner (Foreword by)

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In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an ...

see all copies from $4.41!

new only from $5.89! | first editions | SVS

Breaking down the barriers : why Europe needs more free trade

by Bill Durodié, Helen Disney, Institute for the Study of Civil Society, International Policy Network, Stockholm Network

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see all copies from $13.48!

The personal pensions stampede more books like this

by Richard Disney, Edward Whitehouse, Institute for Fiscal Studies

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see all copies from $24.59!

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	The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector, Patrick D McCarthy see all from $1.99! new only from $5.36!
	Pension Systems and Retirement Incomes: An Analysis Across OECD Countries by Richard Disney (Editor), Paul Johnson (Editor) see all from $182.31! new only from $182.31!
	Science: Can We Trust the Experts? by Bill Durodie, Institute of Ideas (Contributions by) see all from $11.99! new only from $14.34!
	The Disney Way: Harnessing the Management Secrets of Disney in Your Company by Bill Capodagli, Lynn Jackson, Fred Wiersema (Foreword by) see all from $1.99! new only from $2.93!
	Can We Afford to Grow Older? by Richard Disney see all from $81.00!
	The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming, Carlaw Peggy see all from $6.93! new only from $15.39!