Here, is a completely updated edition of the best-selling "Resolving Conflicts at Work". This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work, and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually ...
Can you imagine how rewarding it would be, each day, to truly enjoy going to work? Most people spend the better part of their waking hours in jobs they do not enjoy. The happiest, most productive employees are those who have either found a job they truly enjoy, or found ways to make their current jobs more enjoyable. If we can get more pleasure ...
Everyone experiences conflict at work. Conflicts can arise from miscommunications, misunderstandings, false expectations, differences in standards, and stress. Drawing from decades of experience in business and conflict resolution, Kenneth Cloke and Joan Goldsmith offer concrete suggestions on how we can not only resolve conflicts at work, but use ...
All organizations need to develop the systems, processes, techniques and relationships that affirm, rather than undermine, the intelligence and humanity of their employees; that encourage them to speak, hear, absorb, and utilize the information they need; that actually turn them around if necessary and improve the way they work.
There is a search in process for a new context and paradigm for the organization of the future-an organization that must be capable of producing high-quality, competitive products that satisfy customers without destroying the planet or degrading human life. The End of Management and the Rise of Organizational Democracy calls for a radical set of ...
Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned ...
Sometimes it's necessary to push beyond the usual limits of the mediation process to achieve deeper and more lasting change. "Mediating Dangerously" shows how to reach beyond technical and traditional intervention to the outer edges and dark places of dispute resolution, where risk taking is essential and fundamental change is the desired result. ...
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