Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, ...
Packed with fun, engaging activities, "The Big Book of Sales Games" gives you simple, fast, and enjoyable ways to train and motivate sales staff - or yourself - for selling success. Learn how to: master up-selling techniques for increased order value; polish communication skills to win sales and customer loyalty; tailor features and benefits to ...
As the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and their performance can make or break the success of virtually any project or product. Yet it is challenging to motivate them because they receive less training and lower pay than virtually anyone else in your ...
Edition: Later Printing
Binding: Spiral Bound Softcover
Publisher: Impact Learning Systems International
Date Published: 2000
Description: Fine. 12mo-over 6¾"-7¾" tall. "There are many reasons a call can be challenging-they don't all revolve around an irate customer. Maybe the customer speaks broken English, or has been misinformed about a product or service your company provides. Sometimes the reason a call is challenging has nothing at all to do with the customer-your computer system is moving very slowly, or this is the first time you've dealt with a certain situation. " This book has 89 pages and is illustrated. read more
Binding: Paperback
Publisher: McGraw-Hill Professional
Date Published: 01/05/1999
ISBN-13:0639785308140
Description: Used-Good. Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. read more
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Be Our Guest: Perfecting the Art of Customer Service
by
Disney Institute (Creator), Michael D Eisner (Foreword by)
