BOOKS by Malcom Carlaw

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Managing and Motivating Contact Center Employees more books like this

by Malcom Carlaw, Peggy Carlaw, Vasudha Kathleen Deming

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As the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and their performance can make or break the success of virtually any project or product. Yet it is challenging to motivate them because they receive less training and lower pay than virtually anyone else in your ...

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