BOOKS by Chip R Bell

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1	Managers as Mentors: Building Partnerships for Learning more books like this by Chip R Bell add to wishlist Power is no longer the ticket to upward mobility or job security - competence is! Leaders as mentors must replace advice on 'how to get ahead' with guidance on "how to get (and stay) smart." This book introduces a revolutionary new paradigm for creating a learning organization one person at a time. This highly practical book is a rapid-fire read ... see all copies from $1.99! new only from $2.21! \| signed copies \| SVS
2	Managing Knock Your Socks Off Service more books like this by Chip R Bell, Ron Zemke, John Bush (Illustrator) add to wishlist Written for front-line managers, supervisors, and owners of small companies, this title shows how to create good service on a day-to-day, real time, every-time basis. It presents eight goals to ensure superior service along with practical ways to achieve excellence in each of these areas. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
3	Take Their Breath Away: How Imaginative Service Creates Devoted Customers more books like this by Chip R Bell, John R Patterson add to wishlist This is a powerful and inventive guide to creating irrationally loyal customers. There are a mountain of books about customer service, but very few as provocative and innovative as "Take Their Breath Away". This practical book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help ... see all copies from $13.88! new only from $15.00! \| SVS
4	Customers as Partners more books like this by Chip R Bell add to wishlist Astute managers and entrepreneurs know that customer loyalty is a necessity for profitable businesses in the '90s and beyond. In "Customers as Partners", Chip Bell shows how long-term success depends on replacing superficial transaction-oriented approaches with the deeper commitment of partnership. Describing the quality that embody this deeper ... see all copies from $1.99! new only from $2.44! \| signed copies \| first editions \| SVS
5	Beep! Beep!: Competing in the Age of the Road Runner more books like this by Chip R/Harari Oren Bell add to wishlist Everyone is familiar with the age-old cartoon battles between Wile E. Coyote and the Road Runner - how the determined but hapless coyote plots and plans to capture the elusive bird but never achieves his long-term goal. According to the authors these classic cartoons offer a powerful metaphor for business managers today who are seeking marketplace ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
6	Service Magic: The Art of Amazing Your Customers more books like this by Ron Zemke, Chip Bell add to wishlist Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. The author show that service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. see all copies from $1.99! new only from $6.00!
7	Dance Lessons: Six Steps to Great Partnerships in Business & Life more books like this by Chip R Bell, Heather Shea add to wishlist This text offers an in-depth look at how one can successfully manage the interpersonal side of business partnerships. It offers tools, details techniques and provides activities and resources to help champion thriving partnerships in every enterprise. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
8	Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service more books like this by Chip R Bell, John R Patterson add to wishlist Although more products and services are available than ever before, companies are still sending out the wrong message by giving their customers boring, apathetic, impatient, and uninspired service, when an organisation's commercial success is incumbent upon making customers feel valued."Customer Loyalty Guaranteed" shows leaders at all levels how ... see all copies from $1.99! new only from $1.99! \| SVS
9	Managers as Mentors more books like this by Chip R Bell add to wishlist This text shows that mentoring means valuing creativity over control, fostering growth by facilitating learning, and helping others get smart, not just ahead. It provides managers with techniques and tips on how to use a mentoring relationship to enhance continuous learning, and includes approaches useful in performance coaching and counselling, ... see all copies from $1.99! new only from $2.80! \| signed copies \| first editions \| SVS
10	Magnetic Service: Secrets for Creating Passionately Devoted Customers more books like this by Chip R Bell, Bilijack R Bell add to wishlist Do you long to build a cult-like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake? Customers that don't just recommend you, but assertively insist that their friends do business with you? Discover the seven "magnetic service" secrets that ... see all copies from $1.99! new only from $5.58! \| signed copies \| SVS
11 view cover	Magnetic Service: The Secrets of Creating Passionately Devoted Customers more books like this by Chip R Bell, Bilijack R Bell add to wishlist This title is written by the best-selling author of "Managers As Mentors", which has sold over 100,00 copies sold. It reveals the 7 magnetic-service secrets that work for well-known brands, such as starbucks, Harley Davidson, and Ritz-Carlton. It provides countless tools, techniques, and tips important to fostering customer devotion. It includes ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions
12 view cover	Demystifying Outsourcing: The Trainer's Guide to Working with Vendors and Consultants more books like this by Debbie Friedman, Chip R Bell (Foreword by) add to wishlist "Demystifying Outsourcing" emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this resource will build their confidence and strengthen their outsourcing capabilities as they navigate complex outsourced projects. As a comprehensive toolkit, the book takes the reader step ... see all copies from $7.85! new only from $7.85! \| SVS
13	Instructing for Results more books like this by Fredric H Margolis, Chip R Bell add to wishlist see all copies from $1.99! new only from $13.96! \| first editions
14	Service Wisdom: Creating and Maintaining the Customer Service Edge more books like this by Ron Zemke, Chip R. Bell add to wishlist see all copies from $1.99! new only from $2.00! \| SVS
15 view cover	Customer Love: Attracting and Keeping Customers for Life more books like this by Chip R Bell add to wishlist This work provides the philosophy and practical guidance to enable organizations to elicit customer loyalty. Topics covered include the techniques and strategies to promote a sustainable culture that nurtures the customer, and examples of organizations famed for "customer love". see all copies from $2.90! new only from $22.64! \| signed copies \| first editions
16 view cover	The Trainer's Professional Development Handbook more books like this by Ray Bard, Chip R Bell, Linda Webster add to wishlist see all copies from $1.99! new only from $47.01! \| first editions
17	Understanding Training: Perspectives and Practices more books like this by Chip R. Bell, Fredric H. Margolis add to wishlist see all copies from $1.99!
18	The Client-Consultant Handbook: Twenty-One Experts Tell Managers How to Choose, Negotiate With, and Get the Most from a Consultant more books like this by Chip R. Bell, Leonard Nadler add to wishlist see all copies from $1.99!
19	Clients & Consultants: Meeting and Exceeding Expectations more books like this by Chip R. Bell, Leonard Nadler add to wishlist see all copies from $2.37!
20 view cover	Mentoring - Haga Crecer a Sus Colaboradores more books like this by Chip R Bell add to wishlist Este libro es una guia de lectura rapida y provocativa para conseguir que los colaboradores crezcan y se adapten a las necesidades de las organizaciones actuales. Esta dirigido a aquellos directivos que desean ser los lideres de las organizaciones que aprenden. see all copies from $14.00!
21	Influencing--marketing the ideas that matter more books like this by Chip R Bell add to wishlist see all copies from $2.45!
22	El Gerente Como Mentor more books like this by Chip R Bell add to wishlist see all copies from $10.98!
23	Clientes Como Socios Construyendo Relaciones Perdurables by Chip R. Bell add to wishlist see all copies from $2.82!

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