Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the ...
In their previously published, top-selling book, "Perfect Phrases for Performance Reviews", Robert Bacal and Douglas Max described past employee performance. In "Perfect Phrases for Setting Performance Goals", Bacal and Max go a step further with hundreds of precisely-worded future performance goals.Use these "perfect phrases" in the context of an ...
Writing performance reviews is as easy as looking up the right phrase! Finding the right words to assess and describe your employees' performance is an important - and time consuming - exercise for any manager. "Perfect Phrases for Performance Reviews" provides hundreds of ready-made phrases that you can use to describe any employee's performance ...
You can achieve performance levels once thought unattainable - but only when managers and workers establish clear lines of communication, and understand how their jobs contribute to the goals of both themselves and the organization. "Performance Management" is the comprehensive guidebook on how to establish a communication system to get top ...
This manager's guide is packed with dozens of fail-safe techniques for responding to problem workers appropriately and effectively, from negotiating disputes to working out a fair appeals policy to safely and legally discharging an employee.
"How to Manage Performance" contains 24 Lessons for improving performance dramatically. Increased productivity is the primary driver of growth in today's workplace. But productivity improvements don't occur in a vacuum - they require knowledge, action, and a commitment to performance on the part of frontline supervisors and managers."How to Manage ...
A practical guide for independent consultants or anyone researching striking out on their own. -- Too many books offer too little help in this category. The Complete Idiot's Guide "RM" to Consulting offers a comprehensive solution with practical times and real-world information -- both the basics and more! -- Business books continue to sell ...
The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know "right now" what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, "The Complete Book of Perfect Phrases for Managers" is the ultimate ...
This guide presents techniques for making performance reviews productive and positive - for both employees and managers. For both managers and employees, performance reviews are too often viewed as "necessary evils" - an obligatory but onerous activity that no one likes. But it doesn't have to be that way. "Manager's Guide to Performance Reviews" ...
The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. "Perfect Phrases for Managing Your Small Business" provides the phrases you ...
"How to Manage Performance" explains how to apply and stimulate greater productivity in the workplace. The reader will gain invaluable tips and pointers for achieving performance levels once thought unattainable. While performance itself may be a wide-ranging, difficult-to-quantify word, the results of improved performance are easy to measure and ...
"McGraw-Hill's Complete Perfect Phrases" series packs three "Perfect Phrases" titles into one comprehensive edition - giving readers all the phrases, expertise, and guidance they need to meet and exceed their goals.
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