For the first time ever the proven techniques perfected by the world-famous Dale Carnegie sales training programme are now available in book form. The two questions most often asked by salespeople are: 'how can I close more sales?' and 'what can I do to reduce objections?' The answer to both questions is the same: you learn to sell from a buyer's ...
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better. Keeping up with today's tougher and more demanding marketplace, "Delivering Knock Your Socks Off Service" is packed with all new techniques to help readers successfully work with even the most difficult customers. This ...
Over the last few years, Linux has grown both as an operating system and a tool for personal and business use. Simultaneously becoming more user friendly and more powerful as a back-end system, Linux has achieved new plateaus: the newer filesystems have solidified, new commands and tools have appeared and become standard, and the desktop - ...
This updated manual prepares professional and prospective truck and trailer drivers for the tests required by the U.S. Department of Transportation in all 50 states. Thorough coverage of both the written and driving tests is presented with specific answers and explanations. Detailed diagrams demonstrate the proper procedures drivers need to master ...
Due to their special structure and goals, non-profit organizations face operational concerns far different from those of profit-making businesses. This study identifies and addresses the key areas of activity for non-profit organizations of all shapes and sizes. Real examples and numerous examples help non-profit managers to adapt the book's ...
"Java Enterprise Best Practices" focuses on the Java 2 Enterprise Edition (J2EE) APIs. The J2EE APIs include such alphabet soup acronyms as EJB, JDBC, RMI, XML, and JMX. Java developers typically go through four "stages" in mastering Java. In the first stage, they learn the language itself. In the second stage, they study the APIs. In the third ...
A new approach to design is gaining momentum as more and more designers seek to combine the power of the computer with the personal qualities of handmade elements. "Fingerprint" offers insight into this fusion of the digital and the hand-wrought, with dozens of examples of some of the best work in the industry, including design that includes hand ...
This is a revised and expanded version of "The Measure of Man". The new title is the product of twenty years of new research by the designers at Henry Dreyfuss Associates. It contains updated information and new data on anthropometric factors that is not yet available to the design community: new factors on differently abled people (wheelchair ...
Reveals emerging techniques for answering the challenges senior managers face today: improving organizational quality, inspiring team performance, and creating powerful long-range strategy. Presents a proven model for understanding organizations and demonstrates how it can be used to effect positive change in organizational systems.
If you went to see your doctor every time you had a health question, you'd be broke. That's where this book comes in handy. The Book of Proven Home Remedies and Natural Healing Secrets will tell you how to combat common health problems, such as insomnia, arthritis, high blood pressure and cholesterol, and even cataracts. In addition, you'll find ...
This is an entertaining primer that provides information to the nearly 80% of America's workforce involved in service organizations. Through use of anecdotes, cartoons, and checklists, the guide shows readers how to listen, the right phrases to convey reassurance or to tactfully communicate important business information, and how to personalize ...
Dramatically increase your sales with techniques to gather, store, and use customer information. Good customers are too valuable - and hard to find - for you to risk losing them. especially by being passive, indifferent, or indistinguishable from your competitors. "The New Direct Marketing, Third Edition", shows you how to combine database ...
Quick access to the primary requirements of the ADA, now updated to cover the latest ADAAG guidelines This concise guide provides facility professionals, building owners, architects and designers with the primary requirements of the Americans with Disabilities Act. Up-to-date with the latest revisions of the Federal Register's ADA Accessibility ...
For courses in Java--Intro to Programming/CS1, Java--Programming for Business. Combining the Deitel signature LIVE-CODE Approach with a new Application-Driven methodology, this text uses a step-by-step tutorial approach to teach students the basics of programming with Java. It builds upon previously learned concepts, and introduces new ...
A Publication of the National Academic Advising Association "A powerful blAnding and balancing of both theory and practice. From novices to veterans, this handbook is the new bible for professional academic advisors." -John N. Gardner, senior fellow, National Resource Center on the First-Year Experience and Students in Transition, University of ...
Now in a fully revised and updated third edition, this comprehensive text offers state-of-the-science coverage of current biofeedback research, applications, clinical procedures, and biomedical instrumentation. Existing chapters have been restructured and extensively rewritten, some with new authorship, and 11 entirely new chapters added. Like the ...
While there are many volumes that survey the burgeoning field of family therapy, FAMILY THERAPY SOURCEBOOK provides something different: a roadmap to both classic and state-of-the-art information on the foundational issues related to theory, research, and practice. More than a textbook or a summary of primary sources, this volume is a ...
For courses in C-Intro to Programming/CS1, Programming for Business; and Programming for Technology. Highly practical in approach, this text introduces fundamental notions of structured programming and software engineering-and progresses quickly to more intermediate material. It covers the full C language, key library functions, object-oriented ...
This is a one-volume Assessment 101...A comprehensive, useful introduction for novices and a valuable review and update for veterans. -Thomas A. Angelo, associate professor and director, The Assessment Center, School for New Learning, DePaul University This step-by-step guide provides the most current practices for developing assessment programs ...
Not a scaled-down quick-reference of common commands, UNIX in a Nutshell is a complete reference containing all commands and options, along with generous descriptions and examples that put the commands in context. For all but the thorniest UNIX problems, this one reference should be all the documentation needed. Covers System V Releases 3 and 4 ...
If you want to be better prepared for your NCLEX-RN(R) exam, check out the NCLEX-RN Practice Questions Exam Cram. More than 1250 practice test questions will help you cover every topic that you wil encounter on the real exam, including some "new format" interactive questions. You will improve your chances of a better score with the included answer ...
For courses in Java, Introduction to Programming and Java, Intermediate/Advanced Programming. The Deitels' groundbreaking How to Program series offers unparalleled breadth and depth of programming concepts and intermediate-level topics for further study. The texts in the series feature hundreds of complete, working programs with thousands of ...
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