If you've misplaced your return kit, or haven't received it, returning is still simple. Simply do the following:
- Access Your Account, print your FREE return-shipping label, and affix it to your own box.
- Package your book by itself—and well enough to prevent shipping damage.
- Drop it off at the nearest post office.
Rental books not returned on time
If your books are not returned on time, you will be charged the difference between what you already paid to rent the book, and the purchase price of the book.
If you ship your rented book on time and via its assigned return-shipping label but it is delayed or lost by the carrier, we'll realize that you did your part and, of course, we won't charge you for the delay or loss.
To prevent late returns, be sure to mark the due date on your calendar and watch for the e-mails we'll send you about your approaching deadlines.
Loss or damage of rental books
While you are renting a book, you are responsible for protecting it from loss or damage.
Normal wear and tear of a book is, well, normal. Even a small amount of highlighting and margin notes within reason are acceptable. After all, your rented book is there to help you with your studies. However, please be respectful of others who may use the book after you. Don't excessively highlight or mark up a rented book or do anything that would prevent another customer from being able to fully use and enjoy it. We will charge you if a rental book is torn, pages are missing or stained, or the book is, in any other way, unsuitable for reuse.
If your rented book is lost or stolen, you may acquire an identical book and send it back as a replacement copy. Otherwise, you'll be charged the full purchase price of the book at the time you rented it (less your already-paid rental fee); it will be as if you bought the book instead of renting it. To learn the purchase price of your book on the day you rented it, go to Your Account, select the book, and then click the "More Details" link.
Maximum charge for rentals
The maximum charge you may incur due to a rented book's late return, loss, or damage is the difference between the rent you've already paid for the book and its purchase price at the time you rented it.
To learn the purchase price of your book on the day you rented it, go to Your Account, select the book, and then click the "More Details" link.
Rentals refund policy
We are committed to your satisfaction. If you drop a class and don't need a rented book or are dissatisfied with a book you receive, here's what to do to return it for a full refund:
- If you've received a pre-labeled return kit, place your book inside, and drop it off at the nearest post office.
- If you haven't received your pre-labeled return kit yet, simply access Your Account, print your return-shipping label, affix it to your own box with your book securely packaged inside, and drop it off at the nearest post office.
You may want to learn more about returning a rented book. Please allow up to two weeks for a refund to appear on your credit card.
Keeping your rented book
If you decide to keep your rented book, please contact us to arrange a purchase. You'll be charged the price of the book at the time it was rented, less the amount you paid for the rental; it will be as if you bought the book instead of renting it.