IMPORTANT STUFF: Read the following to ensure that your return is processed correctly:
REQUIRED return-shipping labels: Each rented book has its own return-shipping label and must be shipped via its assigned label and be individually packaged. If you send a rented book with the wrong shipping label or use any other shipping method, you may be charged the full replacement price for that book
Early rental returns: If you want to return a rented book within 24 days of its rental date, please read our Worry-Free Guarantee.
Multiple returns to the same seller: If you've rented more than one book from the same seller, you must still package and return the books separately, using each book's assigned shipping label. You'll have a tracking number for each one, which will protect you in case of loss in transit.
Multiple returns to multiple sellers: Our marketplace rents and sells books from thousands of independent booksellers across the country. If you've rented more than one book, you must return the right book to the right seller. This information will be clearly communicated on the return label you print for each book.
Your rental period
All books are rented for a period of 130 days. The rental period begins on the date your rental order is placed. Since the last thing you want to worry about is returning your book during finals, you have a full week's grace period at the end of the rental period. Just be sure that your return is received by its seller no later than the due date given in your account and you'll be on time.
IMPORTANT STUFF: If your rental return is received by its seller more than 137 days after its rental date, you may be charged the full replacement price. To learn the replacement price of your book, go to Your Account, select the book, and then click the "Details about this item" link.
TIP FOR YOU: To prevent late returns, be sure to mark the due date on your calendar and watch for the e-mails we'll send you about your approaching deadlines.
At this time, rentals are only available to residents of the 48 contiguous states in the United States, though we do plan to expand this as soon as possible.
Receiving rented books
The seller must ship your rental book by an expedited method within one business day of your order date. Once your rented book ships, we'll e-mail you its tracking number; this information will also be available in Your Account.
TIP FOR YOU: If your rental appears to be delayed in transit, please contact its shipping carrier first, since they'll know best about its whereabouts. We do our best to accurately estimate delivery dates, but the actual date is out of our control. (Of course, if your book fails to arrive, please contact customer service.).
When you get your rented book, assess it to ensure that it is complete and as it was described by its seller. If there are any issues with the description, you can return the rented book within 24 days of its rental date for a full refund (Worry-Free Guarantee). After that time, however, refunds are not granted for any rental returns.
Separate cart for rentals
If you add both a purchase item and a rental item to your cart, you'll see them categorized accordingly. We separate rental items and purchase items in the cart because it's necessary for rental items to be ordered separately, which is why you'll also see a separate "Rental Checkout" button. Here's how your cart might look if you were ordering both types of items:
While you are renting a book, you are responsible for protecting it from loss or damage. Normal wear and tear is OK. Here's the difference:
Normal rental wear and tear is, well, normal. A small amount of highlighting and margin notes within reason are acceptable. After all, your rented book is there to help you with your studies. But please be respectful of others who may use the book after you.
Damage to a rental includes excessive highlighting, writing, or marking-up, plus anything that would prevent another customer from being able to fully use and enjoy the rental—like torn, stained, or missing pages.
IMPORTANT STUFF: If your rented book is lost, stolen, or damaged, you'll be charged the full replacement price of the book. We may also charge a $7 processing fee on such items. To learn the replacement price of your book, go to Your Account, select the book, and click the "Details about this item" link.
TIP FOR YOU: You may acquire an identical book and send it to the seller of the lost or damaged copy as a replacement. That way, you can avoid being charged as noted in the preceding paragraph.
PayPal unavailable for rentals
PayPal cannot currently be used for rental orders, but this payment method may be offered in the future. Please check back with us then, and feel free to place a secure order with a different method at this time.
Keeping a rented book
If you decide to keep your rented book, please contact its seller and arrange a purchase. You can contact the seller in Your Account. Unless you negotiate a different price with the seller, you'll be charged the price of the book at the time it was rented, less the amount you paid for the rental; it will be as if you bought the book instead of renting it.
Supplementals and rentals
We can't guarantee that supplemental materials (such as CD-ROMs or workbooks) will be included with each rental—because books are offered by independent sellers whose inventory may be both new and used—you might want to contact the seller before ordering, if the item's description about supplements is unclear. Alternatively, you may want to ensure that you can access supplemental materials through another means or that they are not required for your course.