Creating an Account & Placing an Order

Do you have a toll-free number?
What forms of payment do you accept?
How do I open an account and get a password?
Should I use my shipping or mailing address for my order?
Can I have my order shipped to an address different from my own?
How long do items stay in my cart?
How can I reset my password?

Do you have a toll-free number?

We don't have a toll-free number and don't accept phone orders. However, you may call 510-594-4586 for automated information about placing an order or about an existing order. And please don't hesitate to contact Customer Service. We're happy to answer via e-mail any questions you have.

What forms of payment do you accept?

We'll gladly accept Visa, MasterCard, American Express, Discover Card, JCB Card, and PayPal for all orders transacted in U.S. dollars. For orders transacted in a different currency, the currency you choose may limit the types of credit cards you can use during checkout, as per the following policies:

  • MasterCard and Visa process all available currencies.
  • JCB Card processes U.S. dollars and Japanese yen.
  • Discover Card and American Express only process U.S. dollars.
  • PayPal is available only for purchases using U.S. dollars; we cannot accept PayPal for rentals.

You can use an ATM or other debit card bearing the Visa or MasterCard logo, just like a credit card.

If you have questions or concerns about credit card security on our Web site, check out our Safe Shopping Guarantee.

How do I open an account and get a password?  

You can open a new account on the Create an Account page, or you will be prompted to open an account by placing your first order with us. During the ordering process, you will create your own Alibris password. Below are step-by-step ordering instructions.

Should I use my shipping or mailing address for my order?

If you know that the U.S. Postal Service will not deliver to your shipping address, please provide your mailing address for delivery of your order.

When you place an order we check for P.O. Boxes and APOs to ensure that only the U.S. Postal Service will ship your order.

Can I have my order shipped to an address different from my own?

We can ship your order to just about any address you give us. When you place your order, you'll be asked to enter both a shipping and billing address—they don't need to be the same. See our Shipping Information page for more details.

How long do items stay in my cart?  

One or more items added to your cart during a previous visit to our site may still appear in your cart. Any item added to your cart is reserved for you for 12 hours but may be sold to others after that time. If you have to leave your Shopping Cart, it is best to return and complete your order within 12 hours.

How can I reset my password?  

If you've forgotten your password, click the Forgot My Password link where you're logging in. You will be asked for the e-mail address on your account so we may send you a new temporary password. For security reasons, we will remove any saved payment information from your account at the same time we e-mail the new password.

Once you've received your temporary password, be sure to change it to something you'll remember. Just visit Your Account and provide a new password.

More questions? Go back to the main Help & Customer Service page or send e-mail to customer service.