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• What are "cookies" and how do I enable them?
• I'm using Internet Explorer; how do I enable cookies?
• I'm using Internet Explorer; how do I remove cookies?
• I'm using Netscape; how do I enable/remove cookies?
• I'm using AOL; how do I enable/remove cookies?
• Why am I having problems using your Web site on my MSN-TV (formerly WebTV)?

HTTP cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow your browser to remember specific information, like your user ID or what items you've added to your Shopping Cart. A cookie can't be used to get data from your hard drive, get your e-mail address, or retrieve any personal information.

Every browser places access to cookies differently. We've included information for some common browsers below. If your browser is not listed here, please visit your browser's help page to find out how to enable them. If you can't find the information there, try contacting your browser's customer service department.

We are committed to protecting your privacy. Our cookies do not contain any personally identifying information, but they do enable us to provide a Shopping Cart and to store your shipping and billing information between visits. Our affiliates or advertisers may also use cookies. Alibris encourages all companies who use cookies to follow appropriate privacy standards and policies, but we are not responsible for cookies placed by third parties. For more information, see our Privacy Policy. If you've set your browser to reject cookies, you can still use our Web site, but you won't be able to purchase items.

If you use Internet Explorer 6.0:

Internet Explorer version 6.0 has several options available for handling cookies. This new version is privacy driven, and thus you may encounter some conflicts when trying to use cookies with this version's default Security and Privacy settings. To make sure you have cookies enabled to use our secure Checkout, double check your browser settings:

1. In the menu bar at the top of your browser click on Tools, then on Internet Options
2. Click on the Security tab
3. Set the security level to Medium to allow cookies
4. Then click on the Privacy tab
5. Set the level to Medium (the default Medium-High, and High settings will override the acceptance of any cookies)
6. Next, while still on the Privacy tab click on the Advanced button
7. Then click the box that indicates "Override automatic cookie handling."
8. Make sure the following boxes are checked: Accept First-party Cookies, Prompt Third-party Cookies, and Always allow session cookies.

Session cookies are used to store information only during a single session. That is, session cookies enable you to search from one page to the next page without losing any of your search criteria or items that may be in your cart. Session cookies also remember your e-mail address and password when completing your order. These cookies are deleted from your computer automatically when you are finished searching or ordering.

If you use Internet Explorer 5.x

1. Click the Tools menu, then click Internet Options. Then choose Security.
2. In the Internet Options dialog, choose the Internet as your content zone (click the globe).
3. Click the Custom Level button.
4. Scroll down the list until you see the Cookies section. Go to the item that is titled "Allow cookies that are stored on your computer" and click the Enable option.
5. Then click the OK button.

Because Internet Explorer cookies can, in rare cases, become defective and interfere with the functionality of your browser, it may become necessary to remove them from your computer. To delete Alibris cookies from Internet Explorer, please do the following:

1. Using Internet Explorer, visit a Web site other than Alibris.
2. Click the Tools menu, and select Internet Options.
3. In the Temporary Internet Files section of the General tab, click the Settings button.
4. Click the View Files button, and then delete all files that end with "alibris.com" in the resulting window. To easily do this, sort by filename, scroll down to the files that begin with "Cookie:", and locate the files ending in alibris.com; or you may want to click the Search button in the toolbar and search in that directory for files containing "alibris.com" instead.
5. After deleting all pertinent files, click the OK button in the Settings box, and then also click OK in the Internet Options box.
6. In all open Internet Explorer windows, click the File menu, and then select Close.

The next time you open Internet Explorer, its cookies will have been deleted. Please note that these instructions may vary slightly depending upon the version of Internet Explorer you are using.

If you use Netscape 6.0:

Netscape has made handling cookies in new versions simple and informative. You can easily allow cookies for an individual Web site, view the details of the cookies that are placed on your computer, or remove cookies individually or all together.

To enable cookies on the Alibris Web site:

1. Click Tasks in the menu bar, then
2. Privacy and Security
3. Select Cookie Manager, then
4. Allow cookies from this.

To see the details of cookies placed on your computer or to remove stored cookies from your computer follow steps 1-3 above, then click on View Stored Cookies. You can select the desired cookie to obtain information about it. To remove it, click the Remove Cookie button or you can Remove All Cookies by using the adjacent button. It's that easy.

If you use Netscape 4.x:

1. Click the Edit menu and choose Preferences.
2. In the Preferences dialog, click on Advanced in the Category tree on the left.
3. Click to turn on the Accept all cookies option. You can also check the Warn me before accepting a cookie option, if you wish.
4. Then click the OK button.

Enabling cookies in AOL 8.0 (Windows):

1. Go to keyword: PREFERENCES to open the AOL Preferences window.
2. From the organization column, click "Internet Properties (www)".
3. In the AOL Internet Properties window, click on the Privacy tab.
4. Make sure the slider is set to the "Accept all cookies" option.

Enabling cookies in AOL 7.0 (Windows):

1. From the AOL Toolbar (the multicolored toolbar at the top of the page), select Settings.
2. From the settings menu, select Preferences. The AOL Preferences guide should appear.
3. Select The Web from the list on the left hand side of the guide.
4. Click the Set up now button. The Internet Options dialog should now appear.
5. Select the Security tab.
6. Use the slider to set the security level to Medium. If you do not see a slider, you may have to first click the Default Level button.
7. Click the Apply button.
8. Select the Privacy tab. (If there is no Privacy tab then skip to Step 11).
9. Use the slider to set the privacy level to Medium. If you do not see a slider, you may have to first click the Default button.
10. Click the Apply button.
11. Click OK to exit.

Enabling cookies in AOL 6.0 (Windows):

1. Click on MY AOL.
2. Click SETTINGS on the main toolbar.
3. Click PREFERENCES.
4. Click on Internet Properties (WWW).
5. Click on the SECURITY tab.
6. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
7. Scroll down until you see Cookies.
8. Click Enable for the Allow per-session cookies option.
9. Click OK to exit.

Enabling cookies in AOL 5 (Windows):

1. Click on MY AOL on the main toolbar.
2. Click PREFERENCES.
3. Click on WWW.
4. Click on the SECURITY tab.
5. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
6. Scroll down until you see Cookies.
7. Click Enable for the Allow per-session cookies option.
8. Click OK to exit.

Removing cookies in AOL:

1. Click on 'MY AOL' (on the tool bar at the top of the AOL Screen).
2. Click on PREFERENCES.
3. Under PREFERENCES, Click on the WWW icon.
4. Under TEMPORARY INTERNET FILES, Click on DELETE FILES.
5. Under HISTORY, Click on CLEAR HISTORY.
6. Click on OK to exit.

MSN-TV uses some nonstandard software, which may cause problems for some MSN-TV customers when navigating our Web site, placing an order for the first time, or writing to Customer Service. If you use MSN-TV and are experiencing these problems, please e-mail us at help@alibris.com.