Managing Service Operations: Design and Implementation

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Managing Service Operations: Design and Implementation - Hollins, William J, Dr., and Shinkins, Sadie

Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations ... Read More

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