Customer Acceptance of Water Main Structural Reliability

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Customer Acceptance of Water Main Structural Reliability - Damodaran, Nimmi, and Pratt, Joanna, and Cromwell, John

This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers' ... Read More

Customer Acceptance of Water Main Structural Reliability 2005, American Water Works Association

ISBN-13: 9781583213926

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