The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization - McCarthy, Patrick D, and Spector, Robert

First published in 1995, "The Nordstrom Way" is a classic guide to great customer service. This new book replaces "The Nordstrom Way" with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own ...

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization 2005, John Wiley & Sons, Hoboken, NJ

ISBN-13: 9780471702863

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