Interlibrary Loan/Document Delivery and Customer Satisfaction

by , ,

Write The First Customer Review
Interlibrary Loan/Document Delivery and Customer Satisfaction - Weaver-Meyers, Pat L, and Stolt, Wilbur A, and S Fong, Yem

This collection was conceived as a byproduct of a 1995 customer satisfaction survey on interlibrary loan conducted by the Greater Midwest Research Library Consortium (GMRLC). Several of the ten papers analyze the results of the study from different perspectives, and the volume includes a detailed appendix of the survey responses. Other papers focus

Interlibrary Loan/Document Delivery and Customer Satisfaction 1997, Routledge, New York, NY

ISBN-13: 9780789000132

Hardcover

Select