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Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step ...Show synopsisDirectly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.Hide synopsis
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value – Hardcover
(1997)
by James L Heskett, James L Herskett, Earl W Sasser, Jr.
Description:Fine. This book is almost new and shows only very slight signs...Fine. This book is almost new and shows only very slight signs of wear. Blue Cloud Books-Hot deals from the land of the sun.
Description:Very good. This copy shows very minor wear. Free State Books....Very good. This copy shows very minor wear. Free State Books. Never settle for less.
Description:Very good. Appearance of only slight previous use. Cover and...Very good. Appearance of only slight previous use. Cover and binding show a little wear. All pages are undamaged with potentially only a few, small markings. Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse!
Description:Very Good. 0684832569 All orders processed 7 days a week. We...Very Good. 0684832569 All orders processed 7 days a week. We value your satisfaction and our feedback! Thanks Z35W.
I am amazed that this book gets such low ratings. I suppose that it does not get the PR and hype of other business best-sellers, but it is unconditonally one of the best business books I have ever read. Its concepts and findings on customer service are really breakthroughs. Take away the few major ...
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