Business Process Mapping: Improving Customer Satisfaction - Jacka, J Mike, and Keller, Paulette J

This work addresses the need for corporations to analyze and enhance their critical processes. Process is a combination of inputs, actions, and outputs. In the business world, thoughtful, objective examinations of processes can have an impact on the bottomline and customer satisfaction.

Business Process Mapping: Improving Customer Satisfaction 2009, John Wiley & Sons, Hoboken, NJ

ISBN-13: 9780470444580

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Business Process Mapping: Improving Customer Satisfaction 2002, John Wiley & Sons, New York, NY

ISBN-13: 9780471079774

Revised edition

Hardcover

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