The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.Read Less
New. In this internationally bestselling sequel to the classic business book In Search of Excellence, Tom Peters and Nancy Austin reveal the secrets of a management revolution. The authors show how by mixing attention to detail with values, vision and integrity, you can achieve long-term excellence. The heart and soul of the management revolution is leadership which mixes tough-mindedness with tenderness, enabling every employee to take possession of their own achievements, and which demands that each person becomes an innovative contributor to the company's success. Dedicated to imaginative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service. Contents: Introduction " Part I: Common Sense " Part II: Customers " Part III: Innovation " Part IV: People, People, People " Part V: Leadership Printed Pages: 438..
Fine. Easton Press leatherbound collector's edition. Bound in full leather binding, 22-kt gold stamping to the covers and spine, a satin ribbon page marker, silk moire endpapers, and all edges gilt. Book is in near fine condition (faint edgewear, faint wear to gilt on page edges, no writing inside, no attached bookplate, no embossed seal).
Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. 464 p. Illustrations. Intended for professional and scholarly audience.
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