Operations Management: Meeting Customer's Demands with Student CD-ROM

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Operations Management: Meeting Customer's Demands with Student CD-ROM - Schonberger, Richard, and Knod, Edward M, Jr., and Knod Edward

This text provides a survey of innovative techniques and methods for managing operations in services and manufacturing. It presents the concepts with a real-world perspective based on the global consulting work of the author Dick Schonberger. It takes a customer-focused approach and uses a 15 principle framework for organizing the text, the ... Read More

Operations Management: Meeting Customer's Demands with Student CD-ROM 2001, Irwin/McGraw-Hill, London

ISBN-13: 9780072460506

Hardcover

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