Total Quality Management - Evans, James R, and Dean, James W

This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.

Total Quality Management 2002, South Western Educational Publishing

ISBN-13: 9780324178715

Trade paperback