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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.Hide synopsis
Description:New. Help save a tree. Buy all your books from Book Nook! Trade...New. Help save a tree. Buy all your books from Book Nook! Trade paperback (US). Glued binding. 256 p. Contains: Illustrations. Audience: General/trade.
Description:New. No dust jacket as issued. Trade paperback (US). Glued...New. No dust jacket as issued. Trade paperback (US). Glued binding. 256 p. Contains: Illustrations. Audience: General/trade. Fast shipping.
Description:New. NEW! In shrinkwrap! * Ships promptly from the amazon...New. NEW! In shrinkwrap! * Ships promptly from the amazon warehouse with tracking number. **Shipping estimates based on a 1-2 lb item. Oversized items may require actual shipping costs be approved to accept and ship the order.
Description:New. New trade edition from the shelves of Nantucket Bookworks...New. New trade edition from the shelves of Nantucket Bookworks or Mitchell's Book Corner, the island's cozy independent bookshops.
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult ...
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