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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.Hide synopsis
Description:New. No dust jacket as issued. Trade paperback (US). Glued...New. No dust jacket as issued. Trade paperback (US). Glued binding. 256 p. Contains: Illustrations. Audience: General/trade. Fast shipping.
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Description:New. New trade edition from the shelves of Nantucket Bookworks...New. New trade edition from the shelves of Nantucket Bookworks or Mitchell's Book Corner, the island's cozy independent bookshops.
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Description:Brand New in New jacket. Brand New Paperback, Soft cover...Brand New in New jacket. Brand New Paperback, Soft cover International Edition. Orders are usually processed within 6-10 business days by USPS (Priority & Media Mail) with Tracking Number. ([Receive your book fast] [clean wrapped] [well protected] [ships same day or within 2 business day] [Authentic book as described] [Free tracking number] [Genuine US Bookstore] Book printed in English. No shipping to PO Box/APO/FPO address. Sometimes the international edition will has different ISBN and Cover design from US edition and printing in either color or grayscale. Don't pay more for a used hard cover book when you can get this new book for less! Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book. It is legally to use the international edition in North America. We may ship the books from Asian regions for inventory purpose. Customer satisfaction guaranteed and please feels free to revert back to us for any further Queries and we will try to resolve it with our best knowledge. But the only main difference is that you save money! We offer all of our customers a 100% satisfaction guarantee, so you have nothing to lose. Take advantage of this great deal!
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult ...
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