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Crucial Conversations: Tools for Talking When Stakes Are High

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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.

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Reviews of Crucial Conversations: Tools for Talking When Stakes Are High

Overall customer rating: 4.800
BK J
by BK J on Nov 29, 2012

Very helpful in the course I'm studying. Thank you, BK More

fugalk

Great Service, fantastic book

by fugalk on Jul 9, 2010

This book is great for building speaking skills. For developing personal and professional relationships and careers. Great book. More

Grace2133

Insightful

by Grace2133 on Jul 2, 2009

Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult ... More

Customer rating: 5 out of 5 5 out of 5
Would recommend?: Yes  2 out of 2
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