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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.Hide synopsis
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Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult ...
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