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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.Hide synopsis
Description:Our goal with every sale is customer satisfaction, so please buy...Our goal with every sale is customer satisfaction, so please buy with confidence. All orders are shipped the same day or next day. This is a used book in good condition and may show some signs of use or wear.
Description:Fair. Some shelf wear, may contain highlighting/notes, may not...Fair. Some shelf wear, may contain highlighting/notes, may not include cdrom or access codes, customer service is our top priority!
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult ...
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