Zapp! is a modern-day fable that explores the concept of empowerment in easily recognizable and applicable terms. It details what managers and organizations must do to create and maintain an empowered work force - dedicated to constant improvement in terms of quality, output, sales and customer satisfaction. Most managers know that revitalization ...
Zapp! is a modern-day fable that explores the concept of empowerment in easily recognizable and applicable terms. It details what managers and organizations must do to create and maintain an empowered work force - dedicated to constant improvement in terms of quality, output, sales and customer satisfaction. Most managers know that revitalization in their companies must occur from the ground up. But how can they get that message to employees without applying the kind of pressure that makes them even less productive? Much more accessible than other works on parpicitative management, Zapp! shows managers how to encourage responsibility, acknowledgement, and creativity so that employees feel they "own" their jobs. With hands-on examples, Zapp! shows readers the basics that allow them to use this principle in every situation, from large meetings to one-on-one conversations to formal evaluations, and really get results. Zapp! has been inspiring managers worldwide for more than a decade, selling 4 1/2 million copies in 10 languages.
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The material is not new, but the book presents it in an absolutely en-lightening (no pun intended) manner. The theory of empowerment has been around for a while, but this book does a great job at characterizing managers who SAP the energy from their people, rather than ZAPPing them through empowerment. It makes it easy to identify these two types of opposing managers through an imaginative presentation of the material. I've been in management for over 30 years, and I think this book should be used as a checklist for evaluating managers. I personally have lived through the SAPPING style and seen 3 people quit in the last three years due to a manager who embodies the SAP management style. - I think the book used him as a model for poor management style. I have also seen people change from underachievers to promotable in less than a year when moved from this SAP to a ZAP manager. Again, the book does a great job of presenting the material in a fun, easy to read manner, rather than running on with mundane theory. It provides clear methods and examples in a creative manner to help readers become more effective managers by zapping their people with energy through empowerment. I purchased three more of these books for some of my peers and subordinates who I think can use the principles. I think the investment is worth it - the lightning is contagious.
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