Zapp!: The Lightning of Empowerment

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Zapp!: The Lightning of Empowerment - Byham, William C., and Cox, Jeff

Zapp! is a modern-day fable that explores the concept of empowerment in easily recognizable and applicable terms. It details what managers and organizations must do to create and maintain an empowered work force - dedicated to constant improvement in terms of quality, output, sales and customer satisfaction. Most managers know that revitalization ...

Zapp!: The Lightning of Empowerment 1999, Century, London

ISBN-13: 9780712680356

Hardcover

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Zapp! the Lightning of Empowerment 1992, Ballantine Books

ISBN-13: 9780449907054

Trade paperback

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