Celebrate our new site and save $15 Get code »

Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business

by ,

Write The First Customer Review
Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business - Raphel, Murray, and Raphel, Neil

Raphel uses his four decades of retail selling and consulting experience to show how the business that excels in customer service is the one that comes out on top. With hundreds of illustrative anecdotes, real-life examples and hard stats, Raphel reveals the edge customer service leaders have over competition--and the steps they take to gain this ... Read More

Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business 1996, HarperCollins Publishers

ISBN-13: 9780887307867

Trade paperback

Select
Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business 1995, HarperCollins Publishers

ISBN-13: 9780887307256

Hardcover

Select