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Fine. Softcover, in Fine condition, looks like new except for a light corner bump, no stamps writing or marks, a very nice looking book, A Crisp Fifty-Minute Book, ; Fifty-Minute Series; A-230; Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques. Learning Objectives: To describe the basics of providing high-quality customer service. To explain proper telephone skills. To explore the importance of understanding customer needs. To explain the essential role customer service plays in creating a favorable impression of the company.
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