The Nordstrom Way: The Inside Story of America's #1 Customer Service Company - Spector, Robert, and McCarthy, Patrick D

The business community has long known that there were lessons to be learned from Nordstrom's customer service, but until now, it was impossible to obtain any reliable information. Co-authored by Nordstrom's top salesperson and based on interviews with the company's sales and management staff, this book provides an uncensored look at how Nordstrom ...

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1997, John Wiley & Sons

ISBN-13: 9780471191711

Mass-market paperback

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1996, John Wiley & Sons

ISBN-13: 9780471161608

Trade paperback

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1995, John Wiley & Sons, New York, NY

ISBN-13: 9780471584964

Hardcover

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