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This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to ...Show synopsisThis book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service." A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.Hide synopsis
Description:Good. Light shelf wear and minimal interior marks. Millions of...Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Green Earth Books is the name you can trust, guaranteed. Spend Less. Read More.
Description:Good. Light shelving wear with minimal damage to cover and...Good. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse!
Description:Like New. Book in almost Brand New condition. Shipped to over...Like New. Book in almost Brand New condition. Shipped to over one million happy customers. Your purchase benefits world literacy!
Description:Acceptable. Shows definite wear, and perhaps considerable...Acceptable. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy!
This textbook was necessary for a class that I was required to take and the textbook seemed to have been paid for by Disney due to all of the examples in the book that dealt with Disney. The content in the chapters never seemed to flow in a manner that was easy to understand. Many times it just seemed ...
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