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Managing the Guest Experience in Hospitality

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This book is organized around the 14 Service Principles with a chapter dedicated to each. The most recent research is integrated throughout to ... Show synopsis

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Reviews of Managing the Guest Experience in Hospitality

Overall customer rating: 1.000
culinarystudent2
by culinarystudent2 on Sep 6, 2008

This textbook was necessary for a class that I was required to take and the textbook seemed to have been paid for by Disney due to all of the examples in the book that dealt with Disney. The content in the chapters never seemed to flow in a manner that was easy to understand. Many times it just seemed like the book was repeating itself over and over.Many of my classmates agreed that having a different textbook for our class would have been a great improvement over using this one.

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