Managing Knock Your Socks Off Service - Bell, Chip R, and Zemke, Ron

In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.

Managing Knock Your Socks Off Service 2013, AMACOM/American Management Association

ISBN-13: 9780814432044

Trade paperback

Select
Managing Knock Your Socks Off Service 2007, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814473689

Trade paperback

Select
Managing Knock Your Socks Off Service 1992, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814477847

Trade paperback

Select