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This customer-focused guide presents a comprehensive approach to service delivery in global, distributed environments. IT executives learn how to ...Show synopsisThis customer-focused guide presents a comprehensive approach to service delivery in global, distributed environments. IT executives learn how to establish a vision, processes, service and cost models, performance measurements, and "stretch" goals that achieve real business benefits. This book emphasizes proven results and case study rather than just theory.Hide synopsis
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Description:New. 208 p. Intended for professional and scholarly audience....New. 208 p. Intended for professional and scholarly audience. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Description:New. 0132621959 BRAND NEW W/FAST SHIPPING! This item is: IT...New. 0132621959 BRAND NEW W/FAST SHIPPING! This item is: IT Services: Costs, Metrics, Benchmarking and Marketing (paperback), by Tardugno, Anthony^DiPasquale, Thomas^Matthews, Robert; FORMAT: Paperback; ISBN: 9780132621953. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO addresses. To avoid ordering the wrong item, please check your item's ISBN number!
