Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service

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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service - Kinni, Theodore B, and Disney Institute, and Eisner, Michael D (Foreword by)

Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for ... Read More

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service 2011, Disney Editions, New York, NY

ISBN-13: 9781423145844

Hardcover

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