Uplifting Service

by

Uplifting Service - Kaufman, Ron

"Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet"We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, ... Read More

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