Employee Involvement and Total Quality Management: Practices and Results in Fortune 1000 Companies
U.S. companies are more competitive, more productive, and create higher quality services and products when their employees are integrally involved in ... Show synopsis U.S. companies are more competitive, more productive, and create higher quality services and products when their employees are integrally involved in decisions about their jobs, work environment, and the business as a whole. This comprehensive new study presents the first research evidence to support this claim. The study explores trends in the adoption of employee involvement (EI) and total quality management (TQM) programs--programs such as self managing work teams, profit sharing, and job enrichment--over the past three years. Through an analysis of practices at Fortune 1000 service and manufacturing firms, it profiles the types of organizations that typically adopt EI practices, reveals the types programs they choose, and the results these achieve. It describes the organizational and personnel policies that support programs that promote employee involvement and those that prevent them from working. And it describes the successes companies have realized in increased operating effectiveness and as well as improved financial performance.
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