Telephone Courtesy and Customer Service: Crisp 50 Minute Book - Finch, Lloyd C

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

Telephone Courtesy and Customer Service: Crisp 50 Minute Book 2000, Axzo Press

ISBN-13: 9781560525776

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